In the words of the great William Shakespeare, “All the world’s a stage; and all the men and women merely players.” Whether we’re talking about the world’s stage or an actual stage, the success of every great performance hinges on each actor’s ability to fully embrace his or her role. In the case of a rehab therapy ensemble, each role is instrumental to ensuring the success of the entire practice. And when it comes to measuring that success, patient retention can tell you a lot about the efficacy of your services as well as all-around patient satisfaction. But high-quality care isn’t the only driver of patient retention, and your providers aren’t the only ones who play a part in creating loyal clients. Front-office employees also play a vital role when it comes to turning new patients into return patients. And when you and your staff understand that role, you can breathe new life into your patient retention strategy.
Disclaimer: The viewpoint expressed in this article is the opinion of the author and is not necessarily the viewpoint of the owners or employees at Healthcare Staffing Innovations, LLC.