EHRs are a common pain point for physicians, with multiple studies singling out documentation burden as a leading factor of physician burnout. However, a new survey of U.S. physicians by Deloitte found that only about a third of organizations and EHR vendors sought physician feedback on how to improve EHR processes.
Approximately 624 U.S. primary care and specialty physicians participated in the Deloitte 2018 Survey of U.S. Physicians, and of those respondents, only 34% of surveyed physicians indicated their organization or EHR vendor sought their feedback, though 58% of responding physicians said there is a big opportunity for improvement in clinical documentation, and it was the number one area physicians indicated could be done more efficiently in their day.
51% of physicians who were not asked for feedback said they were unaware of EHR optimization efforts either by their organization or through their EHR vendor.
Disclaimer: The viewpoint expressed in this article is the opinion of the author and is not necessarily the viewpoint of the owners or employees at Healthcare Staffing Innovations, LLC.
The EMR companies and hospitals are not concerned with making these programs user friendly for doctors because it was much cheaper to take software designed for billing and simply modify it a little and then force the doctors to learn an entire new system at no charge to them. Real user friendly software would mean looking at real physician documents, combining different elements in the document into a single easy to use document and have the various subspecialties customized for their needs. This would not “capture” billing coded events but would make for better medical records. Soooo, we have the billing version instead since money is more important than patient care.